Frequently Asked Questions
iLUS LIFE is a UK-based company that has been collaborating with private clinics and hospitals, which have been authorised by the Ministry of Health, The Ministry of Tourism, and the Association of Turkish Travel Agencies.
We have been serving patients all around the world with the highest standards. We have been working with board-membered surgeons with a proven history and modern facilities. Our expert team will be on your side and assist you during and after your operation/treatment.
When you contact us, our expert team asks you some questions for understanding your medical condition. The information you provide is shared with the surgeons. The surgeons will give us a green light according to your assessment if you are capable of having the treatment/operation. Please kindly keep in your mind that it is an assessment, not the final decision. We will deeply understand your medical situation when you have comprehensive preliminary checks in the hospital. If you are not suitable for the treatment/surgery due to some reasons such as cancer cells observed, pregnancy, cardiovascular disorders, lung diseases, etc, you will be just charged for main expenses such as preliminary tests, hotel booking, and transfer fees. The rest will be refunded.
We work with a bunch of expert surgeons in many specialities. We cannot compare our surgeons with others. After we successfully get your deposit, we will schedule your operation considering your arrival and then share the information about appointing your surgeon. In addition, your surgeon can be changed due to some unexpected situation such as moving to another city, accidents, natural disasters, health issues, determination of the contract, pension etc. In light of these, our other surgeon will be appointed for your surgery. Please kindly be aware that you have accepted the 'Terms and Conditions' and 'Privacy Policy' by asking for our services.

